Frequently Asked Questions
Everything you need to know about your ACACIA experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. All items must be in their original condition with tags attached. You can initiate a return through our online portal using your order number.
Are your garments true to size?
Most ACACIA pieces are designed for a standard fit. However, we recommend checking the specific size guide located on each product page to ensure the perfect fit for your body type.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How should I care for my ACACIA apparel?
To preserve the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions are also printed on the internal label of each garment.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.